Terms and conditions

Cancellations & Refunds

All our juices and smoothies are freshly made to order on the day before delivery. If you need to cancel or amend your order, we require at least 3 days notice before the delivery date to give us enough time to adjust our produce order and eliminate any waste.

If your order is for Tuesday delivery, you will need to cancel/amend your order by Saturday end of day. If your order is for Thursday delivery, you will need to cancel/amend your order by Monday end of day.

The best way to get in touch is by email at info@remedyonthepark.com. Any last minute cancellations or changes to your order can unfortunately not be accepted.

Deliveries

We deliver all our orders personally to your doorstep. We currently deliver every Tuesday and Thursday between 8am and 12pm. You will be prompted to choose your preferred slot on the check-out page when placing your order. In the event you are not going to be in, please specify a safe place for us to leave your order. This can be done in the “notes” field when you place your order online.

We cannot be held responsible for any orders after we have left them in the place specified by you. We always suggest refrigerating all our juices, smoothies and shots as soon as possible after delivery.

Issues with your order

Once we have delivered your products to you, if for any reason there are any issues or defects with your order, it is your responsibility to inspect it upon receipt and let us know immediately. All our juices, smoothies and shots must be refrigerated as soon as possible upo

Allergies

Our products are made in a kitchen that handles allergens such as nuts, sesame and celery. We take every precaution to avoid potential cross-contamination. Our product labelling lists ingredients and highlights allergens. Please take care to check ingredients for allergens. We cannot be held responsible for any reaction that you may have to allergens or any ingredients. If you have any questions about this, please email us at info@remedyonthepark.co.uk.

Your personal data

We will collect data such as your name, email address, postal address and phone number if you place an order with us. We will use your details to send you your order confirmation, to deliver your order safely to you and we may get in touch with you regarding any queries about your order.

We will only send you email marketing if you have opted in to receive our newsletter. We will under no circumstance share your data with a third party.

Cookies are small pieces of data stored on your browser when you visit our site, which have the purpose of keeping track of the settings you have selected and actions that you have taken on our site. Remedy on the Park, like most other websites, uses a small number of essential cookies to enhance your experience on our site. We do not use cookies to store any personally identifiable information about you. We do not use any third party cookies.

If you would like to stop the use of cookies, you can do so by changing your browser settings, depending on which browser you use.

Contact

If you have any questions or concerns about our policies, please email info@remedyonthepark.co.uk.

Thanks for choosing Remedy On The Park!